Free diagnosis. Shared upside. No catch.
Tell us what's broken in your business. Operations, revenue, processes, team friction — anything costing you time or money.
We work through your problem using proven operational frameworks. No fluff, no generic advice — a real diagnosis of what's causing the friction.
With your permission, we publish the case study so other businesses facing the same problem can learn from it too.
There's no upfront cost. No day rate. No invoice at the end of a workshop. The diagnosis is free — always.
When we find friction worth fixing, we agree the improvement in writing and formalise a contract. We implement the fix. Then every time that improved process runs — every job delivered more efficiently, every handoff that no longer leaks margin — we take 20% of the saving it generates.
That's an ongoing share, not a one-off fee. We're not consultants who deliver a report and disappear. We have skin in the game as long as the improvement is running.
We reinvest a portion of our share back into finding the next friction point. The business gets progressively better. The savings compound. So does our involvement — and our return.
Think of it less like hiring a consultant and more like bringing in a partner who only gets paid when things actually work.
Every case study is anonymised and published with permission. The numbers are real. The methodology is transparent.
Find The Friction exists because there are a lot of good businesses out there quietly losing money to problems they haven't been able to name. Not bad businesses. Not bad owners. Just friction that's built up over time and become invisible.
The commercial model — a share of what we recover — keeps us honest. We only earn when you get better. But that's not why we do it.
We do it because finding the friction in a business and watching the owner realise what's actually been costing them is genuinely satisfying work. Putting it right even more so.
That's also why, in the right circumstances, we'll work with businesses that can't afford a commercial arrangement. If the problem is real, the owner is committed, and the story is worth telling — we'll find a way to help.
If that's you, tell us. There's a question in the form for it.
Four sentences. That's all we need to start a conversation. Be as honest as you can — the more specific you are, the more useful our first call will be.
We'll be in touch within 2 working days. If we can see the friction from what you've told us, we'll tell you what we think it is.